Hardware and Configuration

February 20, 2025

Table of contents

Computer

The main thing when buying a computer is the Windows version. It must be Windows 10 or Windows 11 Professional otherwise Titan will not work. It also needs to be up to date with updates, and on a minimum version build 1903. Here is how to check

We also recommend 16GB of RAM as a minimum. We like the Dell because it's nice and small, so won't take up much space in your dispensary.

For Titan to work correctly, it's important to choose compatible hardware. We have thoroughly tested these items below. If you purchase an item not on this list, then they may not work with Titan.

We have found that most items are available via Amazon. However a lot of these items can be purchased from other suppliers.

PC Configuration

When you purchase or select your PC to use with Titan, we have a few important

recommendations that will optimise Titan so please follow these steps:

1. POWER OPTIONS

This is a really important step and we have witnessed sites experience up to 100% faster

load times when adjusting this setting.

If Balanced is selected on your PC, this will intentionally throttle the graphics, CPU and

memory utilisation. This can cause Titan (and other apps) to run slowly.

For Titan, we recommend selecting the High (or Best) Performance option in your

Power Plan setting in Windows, as this will deliver a direct benefit to the load times of

Titan.

2. KEEP WINDOWS UP TO DATE

It’s best practice to keep windows up to date for performance and security reasons. In

the Windows Update settings page you can choose when you want these to run, please

ensure the hours you choose are when you are closed to avoid impact during the day.

3. WIRED NETWORK CONNECTIVITY

Whilst bandwidth is important, a reliable connection is absolutely vital. Titan will work on

WiFi, however if you experience a variable connection speed or intermittent drop outs,

this will impact your experience when using Titan. A hardwired LAN is advisable as it

helps ensure network reliability.

4. AVOID INTENSIVE PROCESS DURING CORE HOURS

Tasks like anti-virus scanning, windows updates, video streaming, bulk claim activity

during operational hours can cause a strain on your infrastructure and are best

configured / activated out of hours.

For bulk claims of large volumes of prescriptions, we recommend doing this regularly at

the end of the day. For anti-virus scanning you can usually set the scan time to take

place overnight.

For more detailed guidance, search “Optimising Titan” in the Titan Help Centre.

Barcode Scanner

It is important that you only select compatible scanners. If you purchase a different make or model, it will not work with Titan.

  • Zebra DS2208-SR

  • Zebra DS2278

  • Zebra DS9908 2D

  • DS4608-SR

  • DS4308-SR - DISCONTINUED


Label Printers

  • Zebra GX420d Thermal printer - DISCONTINUED

  • Zebra GK420d Thermal printer

  • Zebra ZD220 Thermal Label Printer

  • Zebra ZD230

  • Zebra ZD420

  • Zebra ZD421 Direct Thermal

  • Brother TD-4410DN

  • Brother TD-4420DN

Monitor

Titan was built with touch screen in mind. A lot of screens are designed to support swipe and touch interaction, so we would recommend a touch screen to get the best experience. However, Titan will still work with a regular monitor.

This is the one we prefer - Hannspree Touch

https://www.amazon.co.uk/HANNspree-HT225HPB-21-5-Inch-DisplayPort-Monitor/dp/B01F3636V0/

Note: If the screen resolution is too small you might not be able to access all the features of Titan - therefore we recommend 1920 x 1080 screen resolution

A4 Printer / Token Printer

Titan allows you to view the prescription at every stage of the dispensing process. However if you want to print an EPS token (England), or a copy of a scanned prescription, or anything else from Titan, then you will need an A4 printer.

Due to the complexity of EPS token printing and the custom page sizes, the only printers compatible are:

  • Brother HL-L3240CDW

  • Brother HL-L3270CDW

  • Brother HL-L3280CDW

  • Brother HL-L3295CDW

  • Brother HL-L5000D - DISCONTINUED

  • Brother HL-L5100DN

  • Brother HL-L5200DW - DISCONTINUED

  • Brother HL-L5210DN

  • Brother HL-5380DN

  • Brother HL-6180DW

  • Brother HL-L6200DW - DISCONTINUED

  • Brother HL-L6250DW – DISCONTINUED

  • Brother HL-L6300DW - DISCONTINUED

  • Brother HL-L6400DW - DISCONTINUED

  • Brother HL-L8230CDW

  • Brother HL-L9310CDW

  • Brother HL-L9430CDN

  • Brother MFC-L2827DW

  • Brother MFC-L2860DW

  • Brother MFC-L3740CDW

  • Brother MFC-L8340CDW

  • Brother MFC-L6915DN

  • Brother MFC J4540DW

  • Brother MFC-L5700DN

  •  

  • Epson WorkForce Pro WF-C5790DWF - DISCONTINUED

  • Epson WorkForce Pro WF-C4810DTWF

  • Epson WorkForce Pro WF-C5890DW

  • Epson Workforce Pro WF-M5299

  •  

  • HP LaserJet Pro MFP 4101fdw

  • HP Colour LaserJet Pro MFP 3301fdw

  • HP LaserJet Pro MFP 3102fdw

  • HP Colour LaserJet Pro MFP M479fnw

  • HP LaserJet Pro MFP 4102fdw Laser Printer

  • Toshiba e-studio 448s Printer

 

WARNING: If you attempt to use any other make or model of printer not in the list, that printer will not work properly with Titan, and we will be unable to support you with token printing.

Smartcard Reader

  • HID OMNIKEY 3121 USB Smart Card Reader eID ID Identity Card Digital Signature

Titan Mobile

  • Samsung XCover

  • Samsung A20e

  • Samsung A21s

  • Samsung A02s

  • Samsung Galaxy Tab A8

  • Samsung Galaxy S20

  • Zebra TC21

  • OUKITEL WP5 Rugged Smartphone